Returns & Refunds Policy

Returns Policy

Thank you for shopping at Nautical! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

Return Eligibility

Timeframe: You have 30 days from the date of purchase to return your item.

Condition: Items must be unused, unworn, unwashed, and in the same condition that you received them. All tags must be attached and hygiene stickers must be intact.

Proof of Purchase: Please provide the receipt or proof of purchase along with your returned item.

Non-Returnable Items

Certain items are non-returnable, including:

Gift cards

Sale items

Custom-made or personalised products

Return Process

Initiate Return: Contact our customer service team at [customer service email] with your order number and the reason for your return.

Ship Item: Once your return is approved, securely package the item and ship it to: [Your Return Address].

Processing: Upon receipt and inspection of the returned item, we will notify you of the status of your return. If approved, your refund will be processed using your original method of payment within [number of days] days.

Return Shipping

Customers are responsible for return shipping costs.

We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at hello@nauticalclothing.com.au with details and photos of the issue. We will arrange a replacement or refund at no additional cost to you.

Contact Us

If you have any questions about our returns policy, please contact us at:

nauticalclothing112@gmail.com